Last updated: June 24, 2026
By using this website, requesting information, or entering into a written agreement with us, you confirm that you have read these Terms and that you will comply with them. If you use services on behalf of a company, you represent that you have authority to bind that organization. Conflicts between these Terms and a separately executed agreement are resolved in favor of the signed agreement for the subject matter it covers.
THINK RITS focuses on remote IT, cloud, and security support. Unless expressly stated in a contract, we do not provide on-site break/fix or physical hardware installation. Support is typically delivered through phone, email, ticketing, and secure remote access tools approved by the client. Specific deliverables, hours, and escalation paths are defined in your service agreement or statement of work. Overviews of capabilities appear on pages such as Dedicated Remote Helpdesk and Services; they are illustrative and not a substitute for contractual commitments.
You are responsible for:
We may suspend or limit services if fees are overdue, if we detect fraud or abuse, or if continuing would create an unreasonable legal or security risk, subject to any notice period in your agreement.
You agree not to misuse our website or services—for example, by attempting unauthorized access, interfering with our networks, using our channels to distribute malware or unlawful content, or misrepresenting your identity. We may investigate violations and cooperate with law enforcement or regulators when appropriate.
Remote sessions must be initiated with mutual consent and tools approved in your environment. You acknowledge that remote support depends on the stability of your connectivity, endpoints, and identity systems. While we follow professional security practices, you are responsible for endpoint protection, patch policies, and regulatory obligations that apply to your industry unless we explicitly assume them in writing.
Fees, billing cycles, and taxes are set out in your order or agreement. Unless stated otherwise, amounts are due net per the invoice terms. Late payments may incur interest or suspension rights described in your contract. You are responsible for providing correct billing details and tax exemptions if applicable.
We retain all rights in our methodologies, tools, templates, and branding, excluding your confidential data and pre-existing materials you provide. Deliverables identified as owned by you in a statement of work transfer only to the extent and subject to payment specified therein. You grant us a limited license to use your marks and materials as needed to perform services.
Each party will protect the other’s confidential information using reasonable care. Our handling of personal data is described in our Privacy Policy. You remain the controller of your users’ data except where we act as a processor under a data processing addendum, if applicable.
Response and resolution targets apply only if and as stated in your SLA or agreement. Services are provided “as is” and “as available” to the maximum extent permitted by law, excluding warranties expressly set forth in writing. We do not warrant uninterrupted or error-free operation of third-party products, internet links, or client-managed infrastructure.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from these Terms or the services, even if advised of the possibility. Our aggregate liability for claims arising out of or related to the services in any twelve-month period is limited to the fees you paid to us for those services in that period, unless a higher cap is stated in a signed agreement or prohibited by law. These limitations do not apply to death or personal injury caused by negligence where such exclusion is unlawful, or to intentional misconduct.
You will defend and indemnify THINK RITS and our personnel against third-party claims arising from your data, your instructions, your violation of these Terms, or your violation of others’ rights, except to the extent caused by our willful misconduct.
Website access may be withdrawn at any time. Service engagements continue until terminated under your contract. Upon termination, you must pay undisputed amounts owed; we will cooperate in a reasonable transition consistent with the agreement. Sections that by nature should survive—such as confidentiality, limitations of liability, and indemnity—will remain in effect.
Unless your master agreement specifies otherwise, these Terms are governed by the laws applicable in the jurisdiction identified in your primary services contract, without regard to conflict-of-law rules. Exclusive venue may be designated in that contract; if not, parties consent to courts in that jurisdiction. You may also be subject to mandatory consumer or employment protections in your location that cannot be waived.
If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. These Terms, together with your signed agreement, constitute the full understanding regarding the subject matter here. Notices may be sent to the addresses on file or via email when permitted.
We may post updated website Terms on this page from time to time; your continued use of the site after changes become effective constitutes acceptance unless applicable law requires a different method of notice. Material changes to services you purchase generally require an amendment to or notice under your executed client agreement. Neither party is liable for delay or failure caused by circumstances beyond reasonable control (for example natural disasters, widespread connectivity failures, or supplier outages), except that payment obligations are not excused solely on that basis unless your contract expressly provides otherwise.
Questions about these Terms? Use Contact us or explore Why THINK RITS and FAQ for more context about how we engage clients.